FAQs
Have a question? Check out our frequently asked questions and answers below, or feel free to get in touch with Glowissima Customer service at contact@glowissima.com
Product Questions
How long it will it take to see results?
We recommend allowing 4-6 weeks to see noticeable results, which is roughly the time for a full skin cell turnover cycle. Hydrating products may show immediate effects, while anti-aging or hyperpigmentation treatments require more time and consistent use. Remember that consistency is key to achieving optimal results.
Are your products pregnancy safe?
Glowissima products are pregnancy-safe, but we recommend consulting with your healthcare provider before using new skincare during pregnancy. Products containing retinoids, high concentrations of salicylic acid, or certain essential oils are generally not recommended during pregnancy.
What's the correct way to layer products?
For maximum effectiveness, follow this sequence:
Cleanser
Toner
Treatments/Serums (thinnest to thickest consistency)
Eye cream
Moisturizer
Sunscreen (daytime only)
For nighttime, replace sunscreen with any overnight treatments or masks.
Are your products suitable for sensitive skin?
Many of our products are formulated with sensitive skin in mind. However, we recommend to always patch test new products, especially if you have known sensitivities or skin conditions.
Are your ingredients safe to use?
Glowissima uses clean, expert-formulated ingredients that are ethically sourced in New Zealand. Our formulations focus on effective active ingredients that deliver visible results. All products are free from parabens, sulfates, phthalates, harsh chemicals and artificial fragrances, ensuring a soothing and nurturing experience for even the most sensitive skin types.
For a complete ingredient list for each product, please check the individual product pages.
Where are your products made?
Our products were thoughtfully sourced and crafted with native ingredients from New Zealand, known for its pristine environment and unique botanical treasures, to harness the power of nature and deliver radiant, healthy skin.
What harsh chemicals are your products free of?
All Glowissima skincare products are free of harsh chemicals including parabens, sulfates, silicones, phthalates, GMOs, petrolatum, phenoxyethanol, propylene glycol, and essential oils.
Do your products contain fragrance?
We prioritize fragrance-free formulations. Every product's fragrance status is clearly marked on its packaging and product page.
Shipping questions
Do you ship internationally?
Yes! We currently ship to select countries outside the US and are actively expanding our international shipping network. The best way to check if we deliver to your location is to enter your address at checkout. Not available in your area yet? Sign up for our newsletter here to be the first to know when we launch in your country!
How much does shipping cost?
Enjoy free shipping on all domestic orders over $75! For international deliveries, shipping costs and timelines will vary based on your location. You'll see all shipping costs calculated automatically when you check out. Please note that any customs or duty fees for international orders will be the responsibility of the recipient.
Returns questions
What is your return policy?
We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your purchase, simply return your item(s) within 30 days for a full refund of the purchase price, no questions asked. Your journey to luminous beauty is entirely risk-free.
My item arrived damaged, what do I do?
We're so sorry your product didn't arrive in perfect condition! Please contact our customer service team within 48 hours of receiving your package and provide:
- Your order number
- Photos of the damaged item and packaging
- A brief description of the damage
We'll promptly send a replacement at no additional cost. There's no need to return the damaged item. Our team takes quality control very seriously, and your feedback helps us improve our packaging and shipping methods.