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FAQ
What is your return policy?
We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your purchase, you can return unused products for a full refund.
My item arrived damaged, what should I do?
We're so sorry your product didn't arrive in perfect condition! Please contact our customer service team within 48 hours of receiving your package and provide:
- Your order number
- Photos of the damaged item and packaging
- A brief description of the damage
We'll promptly send a replacement at no additional cost. There's no need to return the damaged item. Our team takes quality control very seriously, and your feedback helps us improve our packaging and shipping methods.
Do you ship internationally?
Yes, Glowissima ships to over 60 countries worldwide. International shipping rates and delivery times vary by location. Please check our shipping page for specific information about your country.
Do you offer free shipping?
Enjoy free shipping on all domestic orders over $75! For international deliveries, shipping costs and timelines will vary based on your location. You'll see all shipping costs calculated automatically when you check out. Please note that any customs or duty fees for international orders will be the responsibility of the recipient.